PERFORM SERVICE PLAN No unforeseen repair costs – all repairs included Worldwide, on-site service within 48 hours* Automatic restocking of consumables First-priority customer status PERFORM AT MAXIMUM POTENTIAL WITH THE MOST INCLUSIVE SERVICE PLAN Avoid the costly consequences of unforeseen breakdowns by ensuring your equipment is properly serviced. The Perform plan includes all of the key services designed to meet your needs for quality and uptime – and to help your business run smoothly. WHAT YOU GET WITH THE PERFORM PLAN All Struers equipment is designed and built for quality, and the Perform plan is the best way to make sure you get the most out of your investment. This plan preserves and enhances equipment reliability by replacing wear parts before failure, verifying system performance based on factory level testing, and inspecting and evaluating technical performance to correct deficiencies. Planned, consistent preventive maintenance performed by experienced, certified Struers technical service engineers helps you avoid unexpected interruptions and ensures preparation or testing quality, efficiency and productivity. Together we will agree on optimal visit frequency, based on your operational pattern. In addition, the Perform plan includes an extended warranty as well as all repairs, spare parts and replacement of wear parts. In the event of a breakdown, you are guaranteed guidance by phone or e-mail to get you back in operation. If required, a technical service engineer will visit you within 48 hours.* Wear parts, labor and travel costs are covered so that your Struers equipment keeps running optimally. Furthermore, a continuous supply of original Struers consumables ensures that you always have what you need on hand, and that the consumables are optimised for your equipment and application. You can also establish a local stock of critical spare parts, enabling immediate action in the event of an issue. PERFORM Preventive maintenance visit ✓ Replacement of wear parts included ✓ Wear parts guarantee ✓ First-priority status (VIP) ✓ Worldwide on-site service within 48 hours* ✓ Repairs & spare parts included ✓ Extended warranty included ✓ Critical spare parts for your stock ✓ Continuous consumables supply ✓ * In some locations it might not be possible to guarantee a service engineer on-site within 48 hours. Your Struers representative will tell you what you can expect before you choose a plan. www.struers. HOW YOU BENEFIT Replacement of wear parts included Since you’re guaranteed that a wear part will last until the next planned preventive maintenance visit, we replace wear parts as part of your plan. Repairs & spare parts included Repairs and replacement of spare parts enable you to accurately predict your costs. Avoid unpleasant surprises! Improved asset protection Protect and get the most out of your valuable assets with regularly scheduled maintenance of equipment. The right consumables on hand You have everything you need close by with a continuous supply of original Struers consumables precisely designed to get the most out of your equipment and application. Priority VIP treatment When it comes to the planning and scheduling of technical support of your equipment, service plan customers are always prioritized higher than non-service plan customers. Less downtime Regularly scheduled maintenance helps keep your business up and running optimally. Extended equipment lifetime Continuous servicing minimizes the likelihood of expensive breakdowns and ensures high sample quality, increasing both uptime and equipment lifetime. Critical spare parts on hand With a local stock of critical spare parts, you’re able to act immediately in the event of an issue. WHY CHOOSE STRUERS? • Nearly 80 years’ experience solving challenges like yours. • W orldwide network with Struers technical service engineers. • G lobal network of materialographic spllication specialists • M ore than 92% of Struers customers globally are satisfied or very satisfied with Struers.** ** Struers loyalty survey.
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