PREVENT SERVICE PLAN (BASIC) 20% travel discount 10% labor discount First-priority customer status PREVENT UNFORESEEN BREAKDOWNS WITH A STRUERS SERVICE PLAN Avoid the costly consequences of unforeseen breakdowns by ensuring your equipment is properly serviced. The Prevent plan includes a range of fundamental services designed to meet your most basic needs for quality and uptime – and to help your business run smoothly. WHAT YOU GET WITH THE PREVENT PLAN (BASIC) All Struers equipment is designed and built for quality, and the Prevent plan is a key way to make sure you get the most out of your investment. This plan preserves PREVENT (BASIC) and enhances equipment reliability by replacing wear parts before failure, verifying Preventive maintenance visit ✓ system performance based on factory level testing, and inspecting and evaluating technical performance to correct deficiencies. Replacement of wear parts included ✓ Wear parts guarantee ✓ Planned, consistent preventive maintenance performed by experienced, Struers technical service engineers helps you avoid unexpected interruptions and ensures First-priority status (VIP) ✓ preparation or testing quality, efficiency and productivity. Together we will agree on Savings on labor & travel costs for repairs ✓ optimal visit frequency, based on your operational pattern. You will get wear parts replaced as part of your service visit, while potential repairs will be performed at a reduced rate. Wear parts, labor and travel costs are covered so that your Struers equipment keeps running optimally. HOW YOU BENEFIT Replacement of wear parts included Since you’re guaranteed that a wear part will last until the next planned preventive maintenance visit, we replace wear parts as part of your plan. Lower hourly rate and travel Pay a lower labor rate and travel charge on both Prevent plan repairs and all other Struers services for the equipment covered by the plan. The rate is 20% lower on travel and approximately 10% lower on the hourly labor charge. Improved asset protection Protect and get the most out of your valuable assets with regularly scheduled maintenance of equipment. Factory-trained expert maintenance You get fast resolution of issues and efficient maintenance, since Struers technical service engineers work with Struers equipment every day and know every design and operational detail. Priority VIP treatment When it comes to the planning and scheduling of technical support of your equipment, service plan customers are always prioritized higher than non-service plan customers. Less downtime Regularly scheduled maintenance helps keep your business up and running optimally. Extended equipment lifetime Continuous servicing minimizes the likelihood of expensive breakdowns and ensures high sample quality, increasing both uptime and equipment lifetime. Early detection While servicing your equipment, our engineer thoroughly inspects all parts of the machine and lets you know if changes are necessary to prevent potential breakdowns. WHY CHOOSE STRUERS? • Nearly 80 years’ experience solving challenges like yours. • M ore than 92% of Struers customers globally are satisfied or very satisfied with Struers.* • W orldwide network with Struers technical service engineers. * Struers loyalty survey.
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