PROTECT SERVICE PLAN (STANDARD) No unforeseen repair costs – all repairs included Worldwide, on-site service within 48 hours* First-priority customer status PROTECT YOUR BUSINESS WITH A STRUERS SERVICE PLAN Avoid the costly consequences of unforeseen breakdowns by ensuring your equipment is properly serviced. The Protect plan includes a range of services designed to meet many of your key needs for quality and uptime – and to help your business run smoothly. WHAT YOU GET WITH THE PROTECT PLAN (STANDARD) All Struers equipment is designed and built for quality, and the Protect plan is a key way to make sure you get the most out of your investment. This plan preserves and enhances equipment reliability by replacing wear parts before failure, verifying system performance based on factory level testing, and inspecting and evaluating technical performance to correct deficiencies. Planned, consistent preventive maintenance performed by experienced, certified Struers field service engineers helps you avoid unexpected interruptions and ensures preparation or testing quality, efficiency and productivity. Together we will agree on optimal visit frequency, based on your operational pattern. In addition, the Protect plan includes an extended warranty as well as all repairs, spare parts and replacement of wear parts. In the event of a breakdown, you are guaranteed guidance by phone or e-mail to get you back in operation. If required, a technical service engineer will visit you within 48 hours.* Wear parts, labor and travel costs are covered so that your Struers equipment keeps running optimally. PROTECT (STANDARD) Preventive maintenance visit ✓ Replacement of wear parts included ✓ Wear parts guarantee ✓ First-priority status (VIP) ✓ Worldwide on-site service within 48 hours* ✓ Repairs & spare parts included ✓ Extended warranty included ✓ * In some locations it might not be possible to guarantee a technical service engineer on-site within 48 hours. Your Struers representative will tell you what you can expect before you choose a plan. HOW YOU BENEFIT Replacement of wear parts included Since you’re guaranteed that a wear part will last until the next planned preventive maintenance visit, we replace wear parts as part of your plan. Repairs & spare parts included Repairs and replacement of spare parts enable you to accurately predict your costs. Avoid unpleasant surprises! Improved asset protection Protect and get the most out of your valuable assets with regularly scheduled maintenance of equipment. Fast recovery service Get a technical service engineer on-site within 48 hours* to minimize your recovery time in case of an unforeseen breakdown. Priority VIP treatment When it comes to the planning and scheduling of technical support of your equipment, service plan customers are always prioritized higher than non-service plan customers. Less downtime Regularly scheduled maintenance helps keep your business up and running optimally. Extended equipment lifetime Continuous servicing minimizes the likelihood of expensive breakdowns and ensures high sample quality, increasing both uptime and equipment lifetime. Known maintenance costs Plans that identify the breakdown risk of your nonwear parts before actual failure and cover all repair costs help you budget accurately. WHY CHOOSE STRUERS? • N early 80 years’ experience solving challenges like yours. • Worldwide network with Struers technical service engineers. • Global network of materialographic spllication specialists. • M ore than 92% of Struers customers globally are satisfied or very satisfied with Struers.** • N o unforeseen maintenance and repair costs. ** Struers loyalty survey.
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