REMOTE DIAGNOSTIC CONNECTION STRUERS SINGLE SERVICES Single services focus on individual tasks that usually become necessary because of an issue affecting quality, efficiency or uptime. A single service typically resolves an isolated issue. If you use single maintenance services regularly, we recommend you consider a Prevent, Protect or Perform service plan instead. You can book one or more single services at any time. REMOTE DIAGNOSTIC CONNECTION SINGLE SERVICES INSTALLATION AND TESTING OF THE REMOTE Remote diagnostic connection ✓ DIAGNOSTIC CONNECTION, INCLUDING MONITORING Installation & basic training AND CONTROL OF YOUR EQUIPMENT FROM A REMOTE Application assessment PC IN CONNECTION WITH TROUBLESHOOTING Inspection services The faster an issue is solved, the faster you can resume normal operation. Assuming that your equipment is compatible with a remote access solution, you can lessen downtime by granting remote access to a Struers technical service engineer who can quickly resolve complex and unexpected problems. (Available for selected Equipment; Hexamatic, MAPS-2, ViaSampler, Duramin-40A&AC/100/ 170A/650AC, Duramin-40M/170/600/ 650M/3000, Duramin-160). Overhaul services Calibration – Struers certified Calibration – Accredited Preventive maintenance service On-site repair service Struers workshop repair service Practical training Operational maintenance training WHAT YOU GET • Installation of the remote diagnostic connection either during equipment installation or later via the internet • A Struers expert can connect remotely to your equipment; you have full control of who makes the connection and when • The ability for Struers to diagnose and, in many cases, resolve a problem on the spot; alternatively, the information gained aids preparation for an on-site visit HOW YOU BENEFIT • Save time • No need to explain complex situations • Reduce service costs WHY CHOOSE STRUERS? • Nearly 80 years’ experience solving challenges like yours. • Worldwide network with Struers technical service engineers. • G lobal network of materialographic application specialists • More than 92% of Struers customers globally are satisfied or very satisfied with Struers.* * Struers loyalty survey.
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